Privacy Policy

Last Updated: 07.20.2025

Intuipay is committed to protecting and respecting your privacy in all our Services. We collect information to support our relationship with you, improve our services, and communicate to keep you informed on updates. We ensure that this information is securely protected, if applicable, and that we will use the information responsibly.

This policy describes our practices for collecting, using, maintaining, protecting, and disclosing the personal data we may collect from you or that you may provide when you visit, access or use our Website and Services. This policy applies to the personal data collected through our Services, regardless of the country where you are located.

The Services may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

Please read this policy carefully to understand our policies and practices for processing and storing your personal data. By engaging with our Services, you accept and consent to the practices described in this policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued engagement with our Services after any such revisions indicates that you accept and consent to them, so please check the policy periodically for updates.

Capitalised terms that are not otherwise defined in this policy are as defined in our Terms of Use (accessible at intuipay.xyz/privacy-policy). If you have any questions about the Privacy Policy, please contact us at [email protected].

1. When will we collect personal data about you?

We will/may collect personal data about you:

when you register and/or use our Website or Services, or register an Account with us;
when you submit any form, including, but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form;
when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;
when you interact with us, such as via telephone calls (which may be recorded), letters, instant messages, face-to-face meetings, social media platforms and emails, including when you interact with our customer service agents;
when you use our Services, or interact with us via our application or use Services on our Website. This includes, without limitation, through cookies which we may deploy when you interact with our Website and other applications;
when you grant permissions on your device to share information with our Website or other applications;
when you link your Account with your social media or other external account or use other social media features, in accordance with the provider's policies;
when you carry out transactions through our Services;
when you provide us with feedback or complaints;
when you register for an event; or
when you submit your personal data to us for any reason.

The above does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.

2. What personal data will we collect about you?

The personal data that Intuipay may collect includes but is not limited to:

name, email address, date of birth, address, telephone number or gender;
bank account and payment information;
information sent by or associated with the device(s) used to access our Website or Services;
photographs or audio or video recordings that you share with us;
government issued identification or other information required for tax deduction application or our due diligence, know your customer, identity verification, or fraud prevention purposes;
marketing and communications data, such as your preferences in receiving marketing from us and third parties, your communication preferences and history of communications with us, our service providers, and other third parties;
usage and transaction data, including details about your searches, donations, volunteering records and other products and services related to you;
location data;
any other information about or in connection with you when you sign up to use our Website or Services, and when you use the Website or Services, as well as information related to how you use our Services or Website; and
aggregate data on content you engage with.

You agree not to submit any information to us which is inaccurate or misleading, and you agree to inform us of any inaccuracies or changes to such information. We reserve the right at our sole discretion to require further documentation to verify the information provided by you.

If you sign up to be a user of our Services using any social media account (Social Media Account), link your Account to your Social Media Account or use any social media features, we may access information about you which you have voluntarily provided to your Social Media Account provider in accordance with such provider's policies, and we will manage and use any such personal data in accordance with this Policy at all times.

If you do not want us to collect the aforementioned information/personal data, you may opt out at any time by notifying our Data Protection Officer in writing. Further information on opting out can be found in the section below entitled "How can you withdraw consent, request access to, correction or deletion of information you have provided to us?". Note, however, that opting out or withdrawing your consent for us to collect, use or process your personal data may affect your use of the Website and Services.

3. Collection of other data

As with most websites and mobile applications, your device sends information which may include data about you that gets logged by a web server when you browse our Website or Services. This typically includes without limitation your device's Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring website (if any), the pages you visit on our website and mobile applications and the times of visit, and sometimes a "cookie" (which can be disabled using your browser preferences) to help the site remember your last visit. If you are logged in, this information is associated with your Account. The information is also included in anonymous statistics to allow us to understand how visitors use our site.

Our mobile applications may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose and/or process this information for one or more Purposes including, without limitation, location-based Services that you request or to deliver relevant content to you based on your location or to allow you to share your location with other users as part of the Services under our mobile applications. For most mobile devices, you are able to withdraw your permission for us to acquire this information on your location through your device settings. If you have questions about how to disable your mobile device's location services, please contact your mobile device service provider or the device manufacturer.

As when you view pages on our Website or other application, when you watch content and advertising and access other software on our Website or through the Services, most of the same information is sent to us (including, without limitation, IP Address, operating system, etc.); but, instead of page views, your device sends us information on the content, advertisement viewed and/or software installed by the Services and time.

4. Cookies

We or our authorized service providers and advertising partners may from time to time use "cookies" or other features to allow us or third parties to collect or share information in connection with your use of our Services. These features help us improve the Services we offer, help us offer new Services and features, and/or enable us and our advertising partners to serve more relevant content to you, including through remarketing. "Cookies" are identifiers that are stored on your computer or mobile device that record data about computer or device, how and when the Services are used or visited, by how many people and other activity within our Website and Services. We may link cookie information to personal data. Cookies also link to information regarding what items you have selected for purchase and web pages you have viewed. This information is used to deliver content specific to your interests, to enable our third-party advertising partners to serve advertisements on sites across the internet, and to conduct data analysis and to monitor usage of the Services.

You may refuse the use of cookies by selecting the appropriate settings on your browser or device. However, please note that if you do this you may not be able to use the full functionality of our Services.

5. How do we use personal data?

We may collect, use, disclose and/or process your personal data for one or more of the following purposes:

to consider and/or process your application/transaction with us or your transactions or communications with third parties via the Services;
to manage, operate, provide and/or administer your use of and/or access to our Website and Services (including, without limitation, remembering your preference), as well as your relationship and Account with us;
to respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain Services and notify you of service issues and unusual Account actions;
to enforce our Terms of Service or any applicable end user license agreements;
to protect personal safety and the rights, property or safety of others;
for identification, verification, due diligence, or know your customer purposes;
to maintain and administer any software updates and/or other updates and support that may be required from time to time to ensure the smooth running of our Services;
to deal with or facilitate customer service, carry out your instructions, deal with or respond to any enquiries given by (or purported to be given by) you or on your behalf;
to contact you or communicate with you via voice call, text message and/or instant message, email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our Services, such as but not limited to communicating administrative information to you relating to our Services.
to allow other Users to interact, connect with you or see some of your activities on the Website, including to inform you when another User has sent you a private message, posted a comment for you on the Website or connected with you using the social features on the Website;
to conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our Services, to recommend products and/or services relevant to your interests, to improve our Services or products and/or to enhance your customer experience;
to allow for audits and surveys to, among other things, validate the size and composition of our target audience, and understand their experience with our Services;
for marketing and advertising, and in this regard, to send you by various mediums and modes of communication marketing and promotional information and materials relating to products and/or services (including, without limitation, products and/or services of third parties whom Intuipay may collaborate or tie up with) that Intuipay (and/or its affiliates or related corporations) may be marketing or promoting, whether such products or services exist now or are created in the future. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters or marketing materials from us and from our related organisations;
to respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction or where we have a good faith belief that such disclosure is necessary, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on Intuipay or on its related corporations or affiliates (including, where applicable, the display of your name, contact details and company details);
to produce statistics and research for internal and statutory reporting and/or record-keeping requirements;
to carry out due diligence or other screening activities (including, without limitation, background checks) in accordance with legal or regulatory obligations or our risk management procedures that may be required by law or that may have been put in place by us;
to audit our Services or business;
to prevent or investigate any actual or suspected violations of our Terms of Service, fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us;
to respond to any threatened or actual claims asserted against us or other claim that any content violates the rights of third parties;
to store, host, back up (whether for disaster recovery or otherwise) of your personal data;
any other purposes which we notify you of at the time of obtaining your consent,

(collectively, the Purposes).

You acknowledge, consent and agree that Intuipay may access, preserve and disclose your Account information and content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over Intuipay or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) comply with a request from any governmental or regulatory authority having jurisdiction over Intuipay; (c) enforce the Intuipay Terms of Service or this Privacy Policy; (d) respond to any threatened or actual claims asserted against Intuipay or other claim that any content violates the rights of third parties; (e) respond to your requests for customer service; or (f) protect the rights, property or personal safety of Intuipay, its users and/or the public.

As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purposes at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by applicable privacy laws.

6. How do we protect and retain customer information?

We implement a variety of security measures and strive to ensure the security of your personal data on our systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. However, there can be no guarantee of absolute security.

We will retain personal data in accordance with the applicable privacy laws and/or other applicable laws. That is, we will destroy or anonymize your personal data when we have reasonably determined that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; (ii) retention is no longer necessary for any legal or business purposes; and (iii) no other legitimate interests warrant further retention of such personal data. If you cease using the Website, or your permission to use the Website and/or the Services is terminated or withdrawn, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under applicable privacy laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.

7. Do we disclose the information collected to outside parties?

In conducting our business, we may need to disclose your personal data to our third-party service providers (including the Partner Payment Processors), agents and/or our affiliates or related corporations, and/or other third parties, whether sited in Malaysia or outside of Malaysia, for one or more of the above-stated Purposes. Such third-party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your personal data either on our behalf or otherwise, for one or more of the above-stated Purposes. Such third parties include, without limitation:

our affiliates;
Donors and Recipients you have transacted with or interacted with on the Website or in connection with your use of the Services for the above-stated Purposes;
other users of our Website or Services for one or more of the above-stated Purposes;
our Partner Payment Processors;
other contractors, agents, service providers and other third parties we use to support our business. These include but are not limited to those parties which provide administrative or other services to us such as financial services providers, advertising and marketing partners, telecommunication companies, information technology companies, and data centres;
governmental or regulatory authorities having jurisdiction over Intuipay;
a donor or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Intuipay's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by Intuipay about our users is among the assets transferred; or to a counterparty in a business asset transaction that Intuipay or any of its affiliates or related corporations is involved in; and
third parties to whom disclosure by us is for one or more of the Purposes and such third parties would in turn be collecting and processing your personal data for one or more of the Purposes.

We may share user information, including statistical and demographic information, about our Users and information about their use of the Services with advertising partners and third party suppliers of advertisements, remarketing, and/or other programming.

For the avoidance of doubt, in the event that applicable privacy laws or other laws permit an organisation such as us to collect, use or disclose your personal data without your consent, such permission granted by the laws shall continue to apply. Consistent with the foregoing and subject to applicable law, we may use your personal data for recognized legal grounds including to comply with our legal obligations, to perform our contract with you, to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights, or where necessary in connection with a legal claim.

Third parties may unlawfully intercept or access personal data transmitted to or contained on the site, technologies may malfunction or not work as anticipated, or someone might access, abuse or misuse information through no fault of ours. We will nevertheless deploy reasonable security arrangements to protect your personal data as required by the applicable privacy laws; however there can inevitably be no guarantee of absolute security such as but not limited to when unauthorised disclosure arises from malicious and sophisticated hacking by malcontents through no fault of ours.

Users in possession of another user's personal data through the use of the Services (the "Receiving Party") hereby agree that they will (i) comply with all applicable personal data protection laws with respect to any such data; (ii) allow the user whose personal data the Receiving Party has collected (the "Disclosing Party") to remove his or her data so collected from the Receiving Party's database; and (iii) allow the Disclosing Party to review what information has been collected about them by the Receiving Party, in each case of (ii) and (iii) above, in compliance with and where required by applicable laws.

Notwithstanding anything set forth herein, fundraisers and Campaigns hosted on the Website and/or through the Services shall comply with all applicable privacy laws and, in respect of any Donor's personal data received from Intuipay, (i) are not permitted to use such Donor's personal data except as reasonably necessary to respond to Donors' enquiries and to carry out respond to, process, deal with or complete a transaction without the Donors' and Intuipay's prior written consent; (ii) should refrain from contacting Donors using such information outside of the Website and/or our Services; (iii) are not permitted to disclose such Donor's personal data to any unauthorized third parties without the Donor's and Intuipay's prior written consent; (iv) shall employ sufficient security measures to protect each Intuipay user's personal data in their possession and to delete such data as soon as reasonably possible upon completion of the transaction; and (v) to inform Intuipay's Personal Data Protection Officer at [insert link] in the event of any potential data breach or other loss of such user's data.

8. Information on children

The Services are not intended for children under the age of 13. We do not knowingly collect or maintain any personal data or non-personally-identifiable information from anyone under the age of 13 nor is any part of our Website or other Services directed to children under the age of 13. As a parent or legal guardian, please do not allow such children under your care to submit personal data to Intuipay. In the event that personal data of a child under the age of 13 in your care is disclosed to Intuipay, you hereby consent to the processing of the child's personal data and accept and agree to be bound by this Policy on behalf of such child. We will close any accounts used exclusively by such children and will remove and/or delete any personal data we believe was submitted without parental consent by any child under the age of 13.

9. Information collected by third parties

Our Website may uses analytics software (e.g. Google Analytics), to help the Website analyse how users use the Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by the analytics software providers on servers managed by the providers. The providers will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. The providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on the provider's behalf.

We, and third parties, may from time to time make software applications downloads available for your use via the Website or through the Services. These applications may separately access, and allow a third party to view, your identifiable information, such as your name, your user ID, your device's IP Address or other information such as any cookies that you may previously have installed or that were installed for you by a third party software application or website. Additionally, these applications may ask you to provide additional information directly to third parties. Third-party products or services provided through these applications are not owned or controlled by Intuipay. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise.

10. Disclaimer regarding security and third party sites

WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES. We do implement a variety of security measures to maintain the safety of your personal data that is in our possession or under our control. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the personal data confidential. When you place orders or access your personal data, we offer the use of a secure server. All personal data or sensitive information you supply is encrypted into our databases to be only accessed as stated above.

In an attempt to provide you with increased value, we may choose various third-party websites to link to, and frame within, the Website and Services, including but not limited to third-party websites of Partner Payment Processors. We may also participate in co-branding and other relationships to offer e-commerce and other services and features to our visitors. These linked sites have separate and independent privacy policies as well as security arrangements. Even if the third party is affiliated with us, we have no control over these linked sites, each of which has separate privacy and data collection practices independent of us. Data collected by our co-brand partners or third-party websites (even if offered on or through our Website or Services) may not be received by us.

We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are only for your convenience and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of our Website and Services and the links placed upon each of them and therefore welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).

11. Will we transfer your information overseas?

Your personal data and/or information may be transferred to, stored or processed outside of your country. In most cases, your personal data will be processed in Malaysia, where our servers are located. Intuipay will only transfer your information overseas in accordance with applicable privacy laws.

12. How can you withdraw consent, request access to, correction or deletion of information you have provided to us?

You may do so by submitting a written request via email to our Personal Data Protection Officer at [insert link]. Your request may mean that we will not be able to continue providing the Services to you and we may need to terminate your existing relationship and/or the contract you have with us.

We may charge you a reasonable fee for the handling and processing of your requests. If we so choose to charge, we will provide you with a written estimate of the fee we will be charging. Please note that we are not required to respond to or deal with your request unless you have agreed to pay the fee.

We reserve the right to refuse to correct/delete your personal data in accordance with the provisions as set out in applicable privacy laws, where they require and/or entitle an organisation to refuse to correct/delete personal data in stated circumstances.